Complete guide to withdrawing casino bonuses. Learn the withdrawal process, wagering completion, verification requirements, and how to avoid common pitfalls that prevent cashouts.
The most critical step
Before you can withdraw any bonus winnings, you MUST complete the wagering requirements. This means wagering the bonus amount (or deposit + bonus) a specified number of times. Most casinos show your progress in the account section.
Required before first withdrawal
All licensed casinos require identity verification (Know Your Customer/KYC) before processing withdrawals. This is a legal requirement to prevent fraud and money laundering. Complete this process as soon as possible to avoid delays.
Selecting the best cashout option
Most casinos require you to withdraw using the same method you deposited with (for security and anti-money laundering compliance). If that's not possible, you'll need to provide additional verification.
Initiating the cashout
Once wagering is complete and verification is approved, you can request your withdrawal. Navigate to the cashier/banking section and follow these steps:
Troubleshooting problems
Problem: You tried to withdraw but wagering requirements aren't met.
Solution: Check your account for remaining wagering. Complete the requirements before attempting withdrawal again.
Problem: Withdrawal stuck in "pending" status for longer than expected.
Solution: Contact customer support. May need additional verification or there could be a processing delay.
Problem: You won $5,000 but can only withdraw $500.
Solution: Some bonuses (especially no deposit) have max cashout limits. Check bonus terms. Excess winnings are forfeited.
Problem: Your ID or proof of address was rejected.
Solution: Ensure documents are clear, in date, and show all corners. Contact support for specific requirements.